This is our first investment property and the whole idea of renting out a property was a little daunting! Toogoom Beach Realty have made the process very easy and stress free. We would highly recommend them to anyone looking for someone to manage their investment property.
I have been dealing with Toogoom Beach Reality since Shane sold me, my investment rental property. As I live some 7 hours drive away, Shane and his team made the purchasing of my property easy and no stress. Once my house was built, Shane keeping me updated with phone calls, photos and emails throughout this process. Once the house was ready to live in, then Cat and her team took over, managing the rental side of things for me. I am kept up to date with any changes, rental statements are emailed to me promptly and if required a phone call is made to myself. I feel relaxed and very confident my property is in the best hands and I thank you all for your professionalism and dedication towards my investment.
Toogoom Beach Realty have provided excellent service while managing our property at Toogoom.
TBR is fantastic. Very personal service. Very happy with their communication and professionalism. We are very fortunate to have TBR as our property managers.
We purchased the property through the sales team at TBR, and then engaged TBR to handle the Property Management. All aspects of service from Sales, through to the ongoing Management of the property, was & is very professional. Staff are very professional & friendly to deal with. TBR also invest a lot of time into back ground checking of potential Tenants. We are into our third year of same house, same tenant & same TBR management team. We are very satisfied knowing our investment is in good hands. Keep up the good work.
We know Toogoom Beach Realty to be extremely professional in managing our investment property. They certainly exceed our expectations when it comes to communication, reliable service and professionalism. Any problems are dealt with promptly and we are always kept in the loop so we are aware of any issues and how they are being dealt with. We would certainly recommend them if you are looking for a property management team to look after your investment.
We are very satisfied with the entire package of service you give us, thanks.
I have always found the team at Toogoom Beach Reality very professional and well informed with what is going on with our property and any changes to the current market place
Always been helpful and easy to talk to regarding any issues with tenants or property.
Thanks for your hard work in gathering the info.
We love the service you provide – keep it up. By far the best we have had.
What great and exceptional customer service – I have never had a property manager (over many years of owning investment properties) take such time and care to keep me as an owner, informed and notified
Thank you very much for for the report. We know our property is in good hands.
Thanks for doing the inspections on our properties. We have never had report presented in such a professional manner as you did. So thanks again.
We are very pleased with the level of service provided to us by Toogoom Beach Realty and would recommend them to anyone wishing to rent their property out.
Thanks for all your work with my property, it is much appreciated
Thanks for chasing that up. You're so efficient. I appreciate your hard work
Ashleigh and myself would just like to thank you and the guys at Toogoom beach realty for looking after us for the past 2 years. You guys have been absolutely fantastic and we appreciate everything you've done! (Wish we had agents like you guys for our house in Vic!). Was a pleasure dealing with you!
Just a note re our property which your agency has managed and recently sold for us. Please pass on our thanks to your staff for the excellent work. Shane definitely earned his money selling and getting this through, he went over and above what is the norm for a real estate salesman.
Cat and more recently Koley for their, nothing is a problem attitude, in managing the property, one of the few correct decisions we made regarding that house was bringing it to your office.
The new owners, I believe, have made a foolish decision taking the property away to different management. I have not emailed them directly, better for you to know and pass on our appreciation.
Thanks so much for your email regarding your IT issues. I really appreciate your consideration. I’ve never had that before from an Agent and I have really been in a tight situation in times passed. Not this time though so a delay on any kind is ok. So thanks again for everything.
I know when you receive this monies would have been transferred already but I just wanted you to know my thoughts.
Thank you for the statement and efficient service.
Great communication and service as always.
Thank you very much for your prompt reply and for generating the invoice. Outstanding Customer Service!!
Overall, I can definitely say that I am extremely confident in your management compared to the previous property managers we had engaged. Cat in particular has been an excellent contact and support for us when deciding to move the property over to you (I was thoroughly disheartened by our previous experience of property managers which had been poor for a number of years) and if we have had any queries or issues since she's be ready, willing and able to address them promptly.
For me it's also very reassuring to have had a regular contact that I feel I've been able to get to know over a good period of time as it instils confidence that the property management team as a whole is working well together, is committed to the business and their clients and is capable of offering an excellent service to both owners and tenants.
Thank you so much for all of your help, not just recently but ALWAYS. You are like a breath of fresh air and the ultimate de-stresser with how on the ball and prompt you are with any queries or problems that arise.